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Technical Support | 1-888-639-5438

PHS West, Inc. is here for you from beginning to end. We understand that emergencies do not happen at the most convenient time. It is for this reason that we offer several different ways to support our customers. From our toll free 24/7 Technical and Operational Support hotline at 1-888-639-5438, to on-site service when necessary, as well as preventative maintenance inspection plans and even extended warranties. PHS West, Inc. has you covered no matter what level of support you need from us. Call us immediately, no matter the issue, and speak to a live member of our technical support team! We’re happy to help.

24 hours a day, seven days a week, Operational and Technical Support is available.

Every PHS West, Inc. product comes with free 24/7 Technical and Operational Support for the life of your product. We understand most applications for our products run on a 24-hour shift schedule, and questions don’t always come up between 9:00 a.m. and 5:00 p.m. It is for this reason we allow our customers to contact us any day, any time, any question. Call our toll free technical support hotline at 1-888-639-5438 no matter the issue. The sooner you call, the faster we can fix the issue.

Beyond the standard warranty, invest in peace of mind with an extended warranty on your PHS West, Inc. product.

Extended warranties are available for any PHS West, Inc. product in one year increments.

Annual Preventative Maintenance Plans: Prevent unnecessary delays in operation.

Preventative Maintenance plans are available with PHS West, Inc. and offer you the peace of mind knowing a local technician is inspecting all points and parts of your product to ensure they are in full operational order. Similar to a 60,000 mile checkup on your vehicle, we go from point to point on your product inspecting and ensuring everything is and will continue to work well for you.

Annual Preventative Maintenance Inspection Plans include:

  • Replacing batteries
  • Electrical system inspection
  • Operational functions checked for proper performance to factory specifications
  • Check of wheels, casters, and locks for proper function
  • Discounted labor rate for any repairs or installation beyond the inspection

On-site service from PHS West, Inc. is available throughout the United States.

On-Site service packages are available in one hour to multiple hour blocks.  Purchasing a block of service hours will give you the peace of mind knowing that if your maintenance department is unable to provide timely assistance, PHS West, Inc. is a simple phone call away. Dispatched to your facility as quickly as within 24 hours, rest assured your equipment will be in tip top shape every day.

24 hours a day, seven days a week, Operational and Technical Support is available.

Every PHS West, Inc. product comes with free 24/7 Technical and Operational Support for the life of your product. We understand most applications for our products run on a 24-hour shift schedule, and questions don’t always come up between 9:00 a.m. and 5:00 p.m. It is for this reason we allow our customers to contact us any day, any time, any question. Call our toll free technical support hotline at 1-888-639-5438 no matter the issue. The sooner you call, the faster we can fix the issue.

Beyond the standard warranty, invest in peace of mind with an extended warranty on your PHS West, Inc. product.

Extended warranties are available for any PHS West, Inc. product in one year increments.

Annual Preventative Maintenance Plans: Prevent unnecessary delays in operation.

Preventative Maintenance plans are available with PHS West, Inc. and offer you the peace of mind knowing a local technician is inspecting all points and parts of your product to ensure they are in full operational order. Similar to a 60,000 mile checkup on your vehicle, we go from point to point on your product inspecting and ensuring everything is and will continue to work well for you.

Annual Preventative Maintenance Inspection Plans include:

  • Replacing batteries
  • Electrical system inspection
  • Operational functions checked for proper performance to factory specifications
  • Check of wheels, casters, and locks for proper function
  • Discounted labor rate for any repairs or installation beyond the inspection

On-site service from PHS West, Inc. is available throughout the United States.

On-Site service packages are available in one hour to multiple hour blocks.  Purchasing a block of service hours will give you the peace of mind knowing that if your maintenance department is unable to provide timely assistance, PHS West, Inc. is a simple phone call away. Dispatched to your facility as quickly as within 24 hours, rest assured your equipment will be in tip top shape every day.

Technical Support

In need of technical support? Please fill out the form below. The more detailed information you can provide us, the more expeditious we can be in solving your issue. (The information you provide with this form will be sent in an e-mail to techsupport@phswest.com)








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