Welcome to PHS West’s FAQ page. Here you will find a list of frequently asked questions including General, Product, and Technical questions. If you do not find the answer to your question here, please give us a call at 1-888-639-5438 toll free or send us an email at email@example.com.
A: For sales inquiries, you can call 1-888-639-5438 toll free or send us an email at firstname.lastname@example.org.
A: For parts, service or technical inquiries, you can call 1-888-639-5438 toll free or send us an email at email@example.com.
A: For product training and operations inquiries, you can call 1-888-639-5438 toll free or send us an email at firstname.lastname@example.org.
A: Yes, please call 1-888-639-5438 toll free and one of our representatives will take your card information over the phone.
A: Yes, please email your purchase order to email@example.com.
A: For W-9 requests, you can call 1-888-639-5438 toll free or send us an email at firstname.lastname@example.org.
A: Yes, we charge PPA shipping and handling on all product and parts shipments unless a preferred carrier and account number is provided at the time of purchase.
A: No. Packaging is the crate that is used to securely transport your order and freight is the cost of shipping. We include packaging in cart, tug and lifter shipments to mitigate the chance that your product is damaged during shipment.
A: We offer competitive, manufacturer direct pricing to all of our customers. If our manufacturing costs are reduced based on the volume of an order, we will pass that discount along to you.
A: Your invoice will be sent once your order has shipped from our warehouse.
A: For invoice requests, please email email@example.com.
A: Yes, if you would like to be a distributor for one of our products please email us at firstname.lastname@example.org.
A: Turn-time can range from 5 to 14 weeks depending on the level of customization your order requires.
A: All of our products are built to order and we keep common components in stock for a number of them. Any product order that utilizes stocked components can be assembled in 5 to 7 weeks.
A: Motorized carts allow you to load supplies and materials onto a purpose built cart for transporting them throughout your facility. Battery powered tugs are designed to tow other material handling systems that are on a wheeled base.
A: We offer a wide range of motorized cart configurations for a variety of material handling applications across numerous industries including, but not limited to, healthcare, commercial, industrial, and data centers.
A: Our electric tugs can be fitted with a variety of hitching systems to tow anything on a wheeled base up to a rated towing capacity of 5000lbs.
A: Our data center product line includes server rack tugs, server rack lifters, data hall service carts, and server ramps.
A: Yes, we have standard designs and models for our motorized platform carts and battery powered tugs that can all be configured to order.
A: If you would like to start a design, please call our toll free number at 1-888-639-5438 toll free or send us an email at email@example.com.
A: Yes, to add accessories to an existing PHS West product please call us at 1-888-639-5438 toll free or send us an email at firstname.lastname@example.org.
A: Yes, we offer on-site and virtual training for all of our products. If you need product training, please call us at 1-888-639-5438 toll free or send us an email at email@example.com.
A: If your motorized cart, electric tug, or lifter is not working correctly, please call 1-888-639-5438 toll free or send us an email at firstname.lastname@example.org. To help our team better serve you, please be ready to provide the products serial number when you call or send it to us in your email with a brief description of the issue you are experiencing.
A: Yes, we provide technician services through a third-party service provider allowing us to dispatch technicians across the United States and parts of Canada.
A: Yes, our inhouse technical support team will provide you with any assistance needed in diagnosing and repairing your equipment.
A: Parts and service orders are processed within 48 hours of receipt and will ship from our warehouse the day after processing if we have them in stock. Turn-time on parts we do not have in stock varies.
A: Yes, you can request overnight shipping on a parts however the earliest it will ship from our warehouse is the following business day from receipt of your order.
A: Batteries that are in good condition can typically run for 8 hours before needing to be charger overnight.
A: We do not recommend leaving a cart or tug unplugged for extended periods of time. To prolong battery life, if your equipment is not in use it is best to remain plugged in to a standard wall socket.
A: PHS West recommends annual battery replacements based on their manufacturer rated lifespan.