{"id":3427,"date":"2022-10-19T15:32:47","date_gmt":"2022-10-19T15:32:47","guid":{"rendered":"https:\/\/www.phswest.com\/?page_id=3427"},"modified":"2026-01-21T22:26:46","modified_gmt":"2026-01-21T22:26:46","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.phswest.com\/es\/frequently-asked-questions\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"

Bienvenido a la p\u00e1gina de preguntas frecuentes de PHS West. Aqu\u00ed encontrar\u00e1 una lista de preguntas frecuentes, incluyendo preguntas generales, sobre productos y t\u00e9cnicas. Si no encuentra aqu\u00ed la respuesta a su pregunta, ll\u00e1menos al n\u00famero gratuito 1-888-639-5438 o env\u00edenos un correo electr\u00f3nico a info@phswest.com<\/a>.<\/p>\n\n\n\n

Preguntas generales<\/h2>\n\n\n\n
P: \u00bfCon qui\u00e9n debo hablar para hacer un pedido de productos?<\/strong>

R: Para consultas sobre ventas, puede llamar al n\u00famero gratuito 1-888-639-5438 o enviarnos un correo electr\u00f3nico a sales@phswest.com<\/a>.<\/p> <\/div>

P: \u00bfCon qui\u00e9n debo hablar si deseo solicitar piezas y\/o servicio t\u00e9cnico, o si tengo alguna pregunta t\u00e9cnica?<\/strong>

R: Para consultas sobre piezas, servicio o cuestiones t\u00e9cnicas, puede llamar al n\u00famero gratuito 1-888-639-5438 o enviarnos un correo electr\u00f3nico a support@phswest.com<\/a>.<\/p> <\/div>

P: \u00bfCon qui\u00e9n debo hablar sobre la capacitaci\u00f3n y el funcionamiento de los productos?<\/strong>

R: Para consultas sobre capacitaci\u00f3n sobre productos y operaciones, puede llamar al n\u00famero gratuito 1-888-639-5438 o enviarnos un correo electr\u00f3nico a sales@phswest.com<\/a>.<\/p> <\/div>

P: \u00bfAceptan pagos con tarjeta de cr\u00e9dito?<\/strong>

R: S\u00ed, llame al n\u00famero gratuito 1-888-639-5438 y uno de nuestros representantes tomar\u00e1 los datos de su tarjeta por tel\u00e9fono.<\/p> <\/div>

P: \u00bfAceptan \u00f3rdenes de compra?<\/strong>

R: S\u00ed, env\u00ede su orden de compra por correo electr\u00f3nico a sales@phswest.com<\/a>.<\/p> <\/div>

P: \u00bfD\u00f3nde puedo conseguir su formulario W-9?<\/strong>

R: Para solicitudes del formulario W-9, puede llamar al n\u00famero gratuito 1-888-639-5438 o enviarnos un correo electr\u00f3nico a sales@phswest.com<\/a>.<\/p> <\/div>

P: \u00bfCobran gastos de env\u00edo y manipulaci\u00f3n?<\/strong>

R: S\u00ed, cobramos gastos de env\u00edo y manipulaci\u00f3n de PPA en todos los env\u00edos de productos y piezas, a menos que se proporcione un transportista preferido y un n\u00famero de cuenta en el momento de la compra.<\/p> <\/div>

P: \u00bfEl embalaje es lo mismo que el flete?<\/strong>

R: No. El embalaje es la caja que se utiliza para transportar su pedido de forma segura y el flete es el costo del env\u00edo. Incluimos el embalaje en los env\u00edos de carros, remolcadores y elevadores para reducir la posibilidad de que su producto se da\u00f1e durante el transporte.<\/p> <\/div>

P: \u00bfOfrecen descuentos?<\/strong>

R: Ofrecemos precios competitivos directos del fabricante a todos nuestros clientes. Si nuestros costos de fabricaci\u00f3n se reducen en funci\u00f3n del volumen de un pedido, le trasladaremos ese descuento a usted.<\/p> <\/div>

P: \u00bfCu\u00e1ndo recibir\u00e9 mi factura?<\/strong>

R: Su factura se enviar\u00e1 una vez que su pedido haya salido de nuestro almac\u00e9n.<\/p> <\/div>

P: \u00bfC\u00f3mo puedo solicitar una factura?<\/strong>

R: Para solicitar facturas, env\u00ede un correo electr\u00f3nico a ap@phswest.com<\/a>.<\/p> <\/div>

P: \u00bfPuedo ser distribuidor de su producto?<\/strong>

R: S\u00ed, si desea ser distribuidor de uno de nuestros productos, env\u00edenos un correo electr\u00f3nico a sales@phswest.com<\/a>.<\/p> <\/div> <\/div>\n\n\n\n

<\/div>\n\n\n\n

Preguntas sobre el producto<\/h2>\n\n\n\n
P: \u00bfCu\u00e1l es el plazo de entrega habitual desde que realizo el pedido de un nuevo producto hasta que se env\u00eda?.<\/strong>

R: El tiempo de entrega puede variar entre 5 y 14 semanas, dependiendo del nivel de personalizaci\u00f3n que requiera su pedido.<\/p> <\/div>

P: \u00bfQu\u00e9 productos ofrecen \u201clistos para usar\u201d?<\/strong>

R: Todos nuestros productos se fabrican bajo pedido y mantenemos en inventario los componentes comunes para varios de ellos. Cualquier pedido de productos que utilice componentes en inventario se puede ensamblar en un plazo de 5 a 7 semanas.<\/p> <\/div>

P: \u00bfCu\u00e1l es la diferencia entre un carro con plataforma motorizada y un remolcador motorizado?<\/strong>

R: Los carros motorizados le permiten cargar suministros y materiales en un carro especialmente dise\u00f1ado para transportarlos por sus instalaciones. Los remolcadores a bater\u00eda est\u00e1n dise\u00f1ados para remolcar otros sistemas de manejo de materiales que se encuentran sobre una base con ruedas.<\/p> <\/div>

P: \u00bfQu\u00e9 tipo de configuraciones de carros motorizados ofrecen?<\/strong>

R: Ofrecemos una amplia gama de configuraciones de carros motorizados para diversas aplicaciones de manejo de materiales en numerosas industrias, entre las que se incluyen, entre otras, la salud, el comercio, la industria y los centros de datos.<\/p> <\/div>

P: \u00bfQu\u00e9 puede remolcar su remolcador motorizado?<\/strong>

R: Los carros motorizados PHS West tienen una capacidad de peso que oscila entre 500 y 5000 libras.<\/strong> El l\u00edmite espec\u00edfico depende del modelo Ergo-Express\u00ae seleccionado y de la pendiente del piso de sus instalaciones.<\/p> <\/div>

P: \u00bfQu\u00e9 productos ofrecen para aplicaciones de centros de datos?<\/strong>

R: Nuestra l\u00ednea de productos para centros de datos incluye remolcadores para bastidores de servidores, elevadores para bastidores de servidores, carros de servicio para salas de datos y rampas para servidores.<\/p> <\/div>

P: \u00bfTienen dise\u00f1os est\u00e1ndar para sus productos?<\/strong>

R: S\u00ed, contamos con dise\u00f1os y modelos est\u00e1ndar para nuestros carros con plataforma motorizada y remolcadores a bater\u00eda, todos los cuales se pueden configurar seg\u00fan las necesidades del cliente.<\/p> <\/div>

P: \u00bfC\u00f3mo puedo empezar a dise\u00f1ar un carro o remolcador motorizado?<\/strong>

R: Si desea comenzar un dise\u00f1o, llame a nuestro n\u00famero gratuito 1-888-639-5438 o env\u00edenos un correo electr\u00f3nico a sales@phswest.com<\/a>.<\/p> <\/div>

P: \u00bfPuedo agregar accesorios a un producto PHS West que ya tengo?<\/strong>

R: S\u00ed, para agregar accesorios a un producto PHS West existente, ll\u00e1menos al n\u00famero gratuito 1-888-639-5438 o env\u00edenos un correo electr\u00f3nico a sales@phswest.com<\/a>.<\/p> <\/div>

P: \u00bfSe ofrece capacitaci\u00f3n sobre los productos?<\/strong>

R: S\u00ed, ofrecemos capacitaci\u00f3n presencial y virtual para todos nuestros productos. Si necesita capacitaci\u00f3n sobre alg\u00fan producto, ll\u00e1menos al n\u00famero gratuito 1-888-639-5438 o env\u00edenos un correo electr\u00f3nico a sales@phswest.com<\/a>.<\/p> <\/div> <\/div>\n\n\n\n

<\/div>\n\n\n\n

Preguntas t\u00e9cnicas<\/h2>\n\n\n\n
P: \u00bfQu\u00e9 debo hacer si mi carrito motorizado, remolcador el\u00e9ctrico o elevador deja de funcionar correctamente?.<\/strong>

R: Si su carrito motorizado, remolcador el\u00e9ctrico o elevador no funciona correctamente, llame al n\u00famero gratuito 1-888-639-5438 o env\u00edenos un correo electr\u00f3nico a support@phswest.com<\/a>. Para que nuestro equipo pueda atenderte mejor, ten a la mano el n\u00famero de serie del producto cuando llames o env\u00edanoslo por correo electr\u00f3nico junto con una breve descripci\u00f3n del problema que est\u00e1s experimentando.<\/p> <\/div>

P: \u00bfPHS West puede enviar a un t\u00e9cnico a mi ubicaci\u00f3n para reparar mi carrito motorizado, remolcador o elevador?<\/strong>

R: S\u00ed, ofrecemos servicios t\u00e9cnicos a trav\u00e9s de un proveedor de servicios externo, lo que nos permite enviar t\u00e9cnicos a todo Estados Unidos y a algunas zonas de Canad\u00e1.<\/p> <\/div>

P: \u00bfPuedo utilizar mis propios t\u00e9cnicos para reparar mi carretilla, remolcador o elevador motorizado?<\/strong>

R: S\u00ed, nuestro equipo interno de soporte t\u00e9cnico le proporcionar\u00e1 toda la asistencia necesaria para diagnosticar y reparar su equipo.<\/p> <\/div>

P: \u00bfCu\u00e1l es el plazo de entrega habitual desde que realizo mi pedido de piezas hasta que se env\u00eda?<\/strong>

R: Los pedidos de piezas y servicios se procesan en un plazo de 48 horas tras su recepci\u00f3n y se env\u00edan desde nuestro almac\u00e9n al d\u00eda siguiente del procesamiento si las tenemos en stock. El tiempo de entrega de las piezas que no tenemos en stock var\u00eda. <\/p> <\/div>

P: \u00bfPuedo recibir mi pedido de piezas al d\u00eda siguiente?<\/strong>

R: S\u00ed, puede solicitar el env\u00edo urgente de las piezas, pero el env\u00edo desde nuestro almac\u00e9n se realizar\u00e1 como muy pronto el siguiente d\u00eda h\u00e1bil tras la recepci\u00f3n de su pedido.<\/p> <\/div>

P: \u00bfCu\u00e1nto tiempo dura la carga de las bater\u00edas?<\/strong>

R: Las bater\u00edas que est\u00e1n en buenas condiciones suelen funcionar durante 8 horas antes de tener que recargarlas durante la noche.<\/p> <\/div>

P: \u00bfCu\u00e1nto tiempo puedo dejar mi carrito motorizado o remolcador desconectado?<\/strong>

R: No recomendamos dejar un carrito o remolcador desconectado durante largos periodos de tiempo. Para prolongar la vida \u00fatil de la bater\u00eda, si su equipo no est\u00e1 en uso, es mejor mantenerlo conectado a una toma de corriente est\u00e1ndar.<\/p> <\/div>

P: \u00bfCon qu\u00e9 frecuencia debo cambiar las bater\u00edas de mi carrito motorizado o remolcador?<\/strong>

R: PHS West recomienda cambiar las bater\u00edas cada a\u00f1o seg\u00fan la vida \u00fatil estimada por el fabricante.<\/p> <\/div> <\/div>","protected":false},"excerpt":{"rendered":"

Welcome to PHS West’s FAQ page. Here you will find a list of frequently asked questions including General, Product, and Technical questions. If you do not find the answer to your question here, please give us a call at 1-888-639-5438 toll free or send us an email at info@phswest.com. General Questions Product Questions Technical Questions<\/p>","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3427","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nFrequently Asked Questions | PHS West<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.phswest.com\/es\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Frequently Asked Questions | PHS West\" \/>\n<meta property=\"og:description\" content=\"Welcome to PHS West’s FAQ page. Here you will find a list of frequently asked questions including General, Product, and Technical questions. 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href=\\\"mailto:sales@phswest.com\\\">sales@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1660254687420\",\"position\":2,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1660254687420\",\"name\":\"Q: Who do I talk to about ordering parts and\/or service or if I have a technical question?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: For parts, service or technical inquiries, you can call 1-888-639-5438 toll free or send us an email at <a href=\\\"mailto:support@phswest.com\\\">support@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1660254688061\",\"position\":3,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1660254688061\",\"name\":\"Q: Who do I talk to about product training and operations?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: For product training and operations inquiries, you can call 1-888-639-5438 toll free or send us an email at <a href=\\\"mailto:sales@phswest.com\\\">sales@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664568824280\",\"position\":4,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664568824280\",\"name\":\"Q: Do you accept credit card payments?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, please call 1-888-639-5438 toll free and one of our representatives will take your card information over the phone.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570627615\",\"position\":5,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570627615\",\"name\":\"Q: Do you accept purchase orders?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, please email your purchase order to <a href=\\\"mailto:sales@phswest.com\\\">sales@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665162774308\",\"position\":6,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665162774308\",\"name\":\"Q: Where can I get your W-9?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: For W-9 requests, you can call 1-888-639-5438 toll free or send us an email at <a href=\\\"mailto:sales@phswest.com\\\">sales@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570742861\",\"position\":7,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570742861\",\"name\":\"Q: Do you charge shipping and handling?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, we charge PPA shipping and handling on all product and parts shipments unless a preferred carrier and account number is provided at the time of purchase.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570866564\",\"position\":8,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570866564\",\"name\":\"Q: Is packaging the same as freight?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: No. Packaging is the crate that is used to securely transport your order and freight is the cost of shipping. We include packaging in cart, tug and lifter shipments to mitigate the chance that your product is damaged during shipment.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665162896470\",\"position\":9,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665162896470\",\"name\":\"Q: Do you offer discounts?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: We offer competitive, manufacturer direct pricing to all of our customers. If our manufacturing costs are reduced based on the volume of an order, we will pass that discount along to you.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163123500\",\"position\":10,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163123500\",\"name\":\"Q: When will I receive my invoice?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Your invoice will be sent once your order has shipped from our warehouse.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163170173\",\"position\":11,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163170173\",\"name\":\"Q: How can I request an invoice?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: For invoice requests, please email <a href=\\\"mailto:ap@phswest.com\\\">ap@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163269596\",\"position\":12,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163269596\",\"name\":\"Q: Can I be a distributor for your product?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, if you would like to be a distributor for one of our products please email us at <a href=\\\"mailto:sales@phswest.com\\\">sales@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664995119404\",\"position\":13,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664995119404\",\"name\":\"Q: What is the typical turn-time from when I order a new product to when it is shipped.\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Turn-time can range from 5 to 14 weeks depending on the level of customization your order requires.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163709029\",\"position\":14,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163709029\",\"name\":\"Q: What products do you offer \\\"off the shelf\\\"?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: All of our products are built to order and we keep common components in stock for a number of them. Any product order that utilizes stocked components can be assembled in 5 to 7 weeks.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665672331392\",\"position\":15,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665672331392\",\"name\":\"Q: What is the difference between a motorized platform cart and a motorized tug?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Motorized carts allow you to load supplies and materials onto a purpose built cart for transporting them throughout your facility. Battery powered tugs are designed to tow other material handling systems that are on a wheeled base.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665672547332\",\"position\":16,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665672547332\",\"name\":\"Q: What sort of motorized cart configurations do you offer?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: We offer a wide range of motorized cart configurations for a variety of material handling applications across numerous industries including, but not limited to, healthcare, commercial, industrial, and data centers.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664992902736\",\"position\":17,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664992902736\",\"name\":\"Q: What can your motorized tug tow?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: <strong>PHS West motorized carts have a weight capacity ranging from 500 lbs to 5,000 lbs.<\/strong> The specific limit depends on the Ergo-Express\u00ae model selected and the floor gradient of your facility.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1666193931333\",\"position\":18,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1666193931333\",\"name\":\"Q: What products do you offer for data center applications?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Our data center product line includes server rack tugs, server rack lifters, data hall service carts, and server ramps.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163903990\",\"position\":19,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163903990\",\"name\":\"Q: Do you have standard designs for your products?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, we have standard designs and models for our motorized platform carts and battery powered tugs that can all be configured to order.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163971115\",\"position\":20,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163971115\",\"name\":\"Q: How can I get started on designing a motorized cart or tug?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: If you would like to start a design, please call our toll free number at 1-888-639-5438 toll free or send us an email at <a href=\\\"mailto:sales@phswest.com\\\">sales@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175518759\",\"position\":21,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175518759\",\"name\":\"Q: Can I add accessories to a PHS West product I own?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, to add accessories to an existing PHS West product please call us at 1-888-639-5438 toll free or send us an email at <a href=\\\"mailto:sales@phswest.com\\\">sales@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175572236\",\"position\":22,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175572236\",\"name\":\"Q: Is there training with the products?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, we offer on-site and virtual training for all of our products. If you need product training, please call us at 1-888-639-5438 toll free or send us an email at <a href=\\\"mailto:sales@phswest.com\\\">sales@phswest.com<\/a>.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671260628\",\"position\":23,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671260628\",\"name\":\"Q: What should I do if my motorized cart, electric tug, or lifter stops working correctly.\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: If your motorized cart, electric tug, or lifter is not working correctly, please call 1-888-639-5438 toll free or send us an email at <a href=\\\"mailto:support@phswest.com\\\">support@phswest.com<\/a>. To help our team better serve you, please be ready to provide the product's serial number when you call or send it to us in your email with a brief description of the issue you are experiencing.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671758988\",\"position\":24,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671758988\",\"name\":\"Q: Can PHS West send a technician to my location to fix my motorized cart, tug, or lifter?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, we provide technician services through a third-party service provider allowing us to dispatch technicians across the United States and parts of Canada.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671972429\",\"position\":25,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671972429\",\"name\":\"Q: Can I use my own technicians to repair my motorized cart, tug, or lifter?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, our inhouse technical support team will provide you with any assistance needed in diagnosing and repairing your equipment.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664569497556\",\"position\":26,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664569497556\",\"name\":\"Q: What is the typical turn-time from when I place my parts order to when it is shipped?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Parts and service orders are processed within 48 hours of receipt and will ship from our warehouse the day after processing if we have them in stock. Turn-time on parts we do not have in stock varies. \",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665669320902\",\"position\":27,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665669320902\",\"name\":\"Q: Can I have my parts order overnighted?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Yes, you can request overnight shipping on a parts however the earliest it will ship from our warehouse is the following business day from receipt of your order.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175632852\",\"position\":28,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175632852\",\"name\":\"Q: How long does a charge last on batteries?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: Batteries that are in good condition can typically run for 8 hours before needing to be charged overnight.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175684709\",\"position\":29,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175684709\",\"name\":\"Q: How long can I leave my motorized cart or tug unplugged for?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: We do not recommend leaving a cart or tug unplugged for extended periods of time. To prolong battery life, if your equipment is not in use it is best to remain plugged in to a standard wall socket.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"},{\"@type\":\"Question\",\"@id\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665669398902\",\"position\":30,\"url\":\"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665669398902\",\"name\":\"Q: How often should I replace my motorized cart or tug's batteries?\",\"answerCount\":1,\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"A: PHS West recommends annual battery replacements based on their manufacturer rated lifespan.\",\"inLanguage\":\"es-MX\"},\"inLanguage\":\"es-MX\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Frequently Asked Questions | PHS West","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.phswest.com\/es\/frequently-asked-questions\/","og_locale":"es_MX","og_type":"article","og_title":"Frequently Asked Questions | PHS West","og_description":"Welcome to PHS West’s FAQ page. Here you will find a list of frequently asked questions including General, Product, and Technical questions. If you do not find the answer to your question here, please give us a call at 1-888-639-5438 toll free or send us an email at info@phswest.com. General Questions Product Questions Technical Questions","og_url":"https:\/\/www.phswest.com\/es\/frequently-asked-questions\/","og_site_name":"PHS West","article_modified_time":"2026-01-21T22:26:46+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["WebPage","FAQPage"],"@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/","url":"https:\/\/www.phswest.com\/frequently-asked-questions\/","name":"Frequently Asked Questions | PHS 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href=\"mailto:sales@phswest.com\">sales@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1660254687420","position":2,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1660254687420","name":"P: \u00bfCon qui\u00e9n debo hablar si deseo solicitar piezas y\/o servicio t\u00e9cnico, o si tengo alguna pregunta t\u00e9cnica?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: For parts, service or technical inquiries, you can call 1-888-639-5438 toll free or send us an email at <a href=\"mailto:support@phswest.com\">support@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1660254688061","position":3,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1660254688061","name":"P: \u00bfCon qui\u00e9n debo hablar sobre la capacitaci\u00f3n y el funcionamiento de los productos?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: For product training and operations inquiries, you can call 1-888-639-5438 toll free or send us an email at <a href=\"mailto:sales@phswest.com\">sales@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664568824280","position":4,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664568824280","name":"P: \u00bfAceptan pagos con tarjeta de cr\u00e9dito?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, please call 1-888-639-5438 toll free and one of our representatives will take your card information over the phone.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570627615","position":5,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570627615","name":"P: \u00bfAceptan \u00f3rdenes de compra?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, please email your purchase order to <a href=\"mailto:sales@phswest.com\">sales@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665162774308","position":6,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665162774308","name":"P: \u00bfD\u00f3nde puedo conseguir su formulario W-9?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: For W-9 requests, you can call 1-888-639-5438 toll free or send us an email at <a href=\"mailto:sales@phswest.com\">sales@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570742861","position":7,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570742861","name":"P: \u00bfCobran gastos de env\u00edo y manipulaci\u00f3n?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, we charge PPA shipping and handling on all product and parts shipments unless a preferred carrier and account number is provided at the time of purchase.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570866564","position":8,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664570866564","name":"P: \u00bfEl embalaje es lo mismo que el flete?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: No. Packaging is the crate that is used to securely transport your order and freight is the cost of shipping. We include packaging in cart, tug and lifter shipments to mitigate the chance that your product is damaged during shipment.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665162896470","position":9,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665162896470","name":"P: \u00bfOfrecen descuentos?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: We offer competitive, manufacturer direct pricing to all of our customers. If our manufacturing costs are reduced based on the volume of an order, we will pass that discount along to you.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163123500","position":10,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163123500","name":"P: \u00bfCu\u00e1ndo recibir\u00e9 mi factura?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Your invoice will be sent once your order has shipped from our warehouse.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163170173","position":11,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163170173","name":"P: \u00bfC\u00f3mo puedo solicitar una factura?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: For invoice requests, please email <a href=\"mailto:ap@phswest.com\">ap@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163269596","position":12,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163269596","name":"P: \u00bfPuedo ser distribuidor de su producto?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, if you would like to be a distributor for one of our products please email us at <a href=\"mailto:sales@phswest.com\">sales@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664995119404","position":13,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664995119404","name":"P: \u00bfCu\u00e1l es el plazo de entrega habitual desde que realizo el pedido de un nuevo producto hasta que se env\u00eda?.","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Turn-time can range from 5 to 14 weeks depending on the level of customization your order requires.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163709029","position":14,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163709029","name":"Q: What products do you offer \"off the shelf\"?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: All of our products are built to order and we keep common components in stock for a number of them. Any product order that utilizes stocked components can be assembled in 5 to 7 weeks.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665672331392","position":15,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665672331392","name":"P: \u00bfCu\u00e1l es la diferencia entre un carro con plataforma motorizada y un remolcador motorizado?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Motorized carts allow you to load supplies and materials onto a purpose built cart for transporting them throughout your facility. Battery powered tugs are designed to tow other material handling systems that are on a wheeled base.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665672547332","position":16,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665672547332","name":"P: \u00bfQu\u00e9 tipo de configuraciones de carros motorizados ofrecen?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: We offer a wide range of motorized cart configurations for a variety of material handling applications across numerous industries including, but not limited to, healthcare, commercial, industrial, and data centers.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664992902736","position":17,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664992902736","name":"P: \u00bfQu\u00e9 puede remolcar su remolcador motorizado?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: <strong>PHS West motorized carts have a weight capacity ranging from 500 lbs to 5,000 lbs.<\/strong> The specific limit depends on the Ergo-Express\u00ae model selected and the floor gradient of your facility.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1666193931333","position":18,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1666193931333","name":"P: \u00bfQu\u00e9 productos ofrecen para aplicaciones de centros de datos?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Our data center product line includes server rack tugs, server rack lifters, data hall service carts, and server ramps.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163903990","position":19,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163903990","name":"P: \u00bfTienen dise\u00f1os est\u00e1ndar para sus productos?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, we have standard designs and models for our motorized platform carts and battery powered tugs that can all be configured to order.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163971115","position":20,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665163971115","name":"P: \u00bfC\u00f3mo puedo empezar a dise\u00f1ar un carro o remolcador motorizado?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: If you would like to start a design, please call our toll free number at 1-888-639-5438 toll free or send us an email at <a href=\"mailto:sales@phswest.com\">sales@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175518759","position":21,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175518759","name":"P: \u00bfPuedo agregar accesorios a un producto PHS West que ya tengo?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, to add accessories to an existing PHS West product please call us at 1-888-639-5438 toll free or send us an email at <a href=\"mailto:sales@phswest.com\">sales@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175572236","position":22,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175572236","name":"P: \u00bfSe ofrece capacitaci\u00f3n sobre los productos?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, we offer on-site and virtual training for all of our products. If you need product training, please call us at 1-888-639-5438 toll free or send us an email at <a href=\"mailto:sales@phswest.com\">sales@phswest.com<\/a>.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671260628","position":23,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671260628","name":"P: \u00bfQu\u00e9 debo hacer si mi carrito motorizado, remolcador el\u00e9ctrico o elevador deja de funcionar correctamente?.","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: If your motorized cart, electric tug, or lifter is not working correctly, please call 1-888-639-5438 toll free or send us an email at <a href=\"mailto:support@phswest.com\">support@phswest.com<\/a>. To help our team better serve you, please be ready to provide the product's serial number when you call or send it to us in your email with a brief description of the issue you are experiencing.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671758988","position":24,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671758988","name":"P: \u00bfPHS West puede enviar a un t\u00e9cnico a mi ubicaci\u00f3n para reparar mi carrito motorizado, remolcador o elevador?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, we provide technician services through a third-party service provider allowing us to dispatch technicians across the United States and parts of Canada.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671972429","position":25,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665671972429","name":"P: \u00bfPuedo utilizar mis propios t\u00e9cnicos para reparar mi carretilla, remolcador o elevador motorizado?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, our inhouse technical support team will provide you with any assistance needed in diagnosing and repairing your equipment.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664569497556","position":26,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1664569497556","name":"P: \u00bfCu\u00e1l es el plazo de entrega habitual desde que realizo mi pedido de piezas hasta que se env\u00eda?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Parts and service orders are processed within 48 hours of receipt and will ship from our warehouse the day after processing if we have them in stock. Turn-time on parts we do not have in stock varies. ","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665669320902","position":27,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665669320902","name":"P: \u00bfPuedo recibir mi pedido de piezas al d\u00eda siguiente?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Yes, you can request overnight shipping on a parts however the earliest it will ship from our warehouse is the following business day from receipt of your order.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175632852","position":28,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175632852","name":"P: \u00bfCu\u00e1nto tiempo dura la carga de las bater\u00edas?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: Batteries that are in good condition can typically run for 8 hours before needing to be charged overnight.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175684709","position":29,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665175684709","name":"P: \u00bfCu\u00e1nto tiempo puedo dejar mi carrito motorizado o remolcador desconectado?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: We do not recommend leaving a cart or tug unplugged for extended periods of time. To prolong battery life, if your equipment is not in use it is best to remain plugged in to a standard wall socket.","inLanguage":"es-MX"},"inLanguage":"es-MX"},{"@type":"Question","@id":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665669398902","position":30,"url":"https:\/\/www.phswest.com\/frequently-asked-questions\/#faq-question-1665669398902","name":"Q: How often should I replace my motorized cart or tug's batteries?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"A: PHS West recommends annual battery replacements based on their manufacturer rated lifespan.","inLanguage":"es-MX"},"inLanguage":"es-MX"}]}},"_links":{"self":[{"href":"https:\/\/www.phswest.com\/es\/wp-json\/wp\/v2\/pages\/3427"}],"collection":[{"href":"https:\/\/www.phswest.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.phswest.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.phswest.com\/es\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.phswest.com\/es\/wp-json\/wp\/v2\/comments?post=3427"}],"version-history":[{"count":47,"href":"https:\/\/www.phswest.com\/es\/wp-json\/wp\/v2\/pages\/3427\/revisions"}],"predecessor-version":[{"id":5151,"href":"https:\/\/www.phswest.com\/es\/wp-json\/wp\/v2\/pages\/3427\/revisions\/5151"}],"wp:attachment":[{"href":"https:\/\/www.phswest.com\/es\/wp-json\/wp\/v2\/media?parent=3427"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}